Job Title:
Inside Sales Representative / Customer Service
Company:
Quality Archery Designs (QAD)
Madison Heights, VA
Full-Time | Day Shift | Monday to Friday
About QAD
Quality Archery Designs (QAD) has been manufacturing innovative and high-quality archery accessories in Madison Heights, VA since 1992. We are proud to foster a family-oriented culture where teamwork, respect, and integrity guide everything we do. Our employees are the foundation of our success, and we’re committed to providing a supportive, rewarding, and growth-oriented environment.
Position Overview
We are seeking a motivated and detail-oriented Inside Sales Representative / Customer Service professional. This role focuses on supporting our dealer network, processing orders, resolving product inquiries, and maintaining strong client relationships. If you have a passion for excellent service, a knack for communication, and strong organizational skills, we’d love to hear from you.
Responsibilities
-
Provide responsive customer support via phone and email
-
Enter and process sales orders in the order management system
-
Make outbound calls to maintain and grow dealer relationships
-
Promote and sell new and existing QAD products
-
Troubleshoot product inquiries and provide technical assistance
-
Represent QAD at annual industry trade shows
-
Prepare return authorizations and maintain daily activity records
-
Ensure accurate dealer representation on the company website
-
Collaborate with team members and other departments
-
Stay current on archery product knowledge and industry trends
Qualifications
-
2+ years of inside sales or customer service experience (sporting goods or outdoor industry preferred)
-
Archery knowledge is a strong plus
-
Proficient with Microsoft Office and order entry systems
-
Excellent communication, organizational, and multitasking skills
-
Strong interpersonal skills with a positive, team-oriented attitude
-
High level of integrity and professionalism
Benefits
-
Competitive pay (based on experience)
-
Medical insurance after 90 days
-
9 paid holidays, paid vacation, and sick leave
-
401(k) with company match after 1 year
-
Employee product discounts and incentives
-
Access to indoor and outdoor archery ranges after 90 days
Reports To:
Global Sales & Service Manager
Job Tags:
Inside Sales, Customer Service, Archery, Accessories, Dealer Support, B2B Sales, Technical Support, Order Entry, Account Management